Support Agent reads incoming tickets, looks up the customer, checks your knowledge base, and replies. It closes the easy ones, escalates the hard ones with full context, and gets faster every week.
Parses the ticket, pulls the customer's history, plan, and any open issues — across your CRM, billing, and support tools.
Searches your help center, internal docs, prior tickets, and engineering runbooks for the answer that fits this exact case.
Drafts a response in the customer's language, in your brand voice, with the citations attached so reviewers can verify in seconds.
Routes the cases it can't confidently close to the right human — with a full summary, prior context, and proposed next steps.
Support Agent doesn't just deflect tickets — it resolves them. Your humans only see the cases that actually need human judgement, with the busywork already done.
Password resets, shipping questions, billing lookups, plan changes — handled end-to-end.
Same agent, every market. Tone and conventions adjust per locale.
Every reply links the help-center article or doc it drew from, so reviewers verify in seconds.
Drops in as a virtual agent — handles macros, ticket fields, side conversations.
Replies inline, hands off to operators when needed, respects your fin policies.
Reads tickets, drafts replies, updates fields, fires automations.
Service hub-native — pipelines, automations, and ticket properties all respected.
Pilot Support Agent on a single product surface this week. Roll it out everywhere next month.